Terms of Service
Effective November 7, 2026
These terms govern purchases from teahorsecoffee.com, operated by Tea Horse Coffee, an independent coffee business based in New Jersey. By placing an order, you agree to these terms. Please contact teahorsecoffee@gmail.com if you have questions before ordering.
Products and availability
We aim to describe our coffee, origins, quantities, and flavor notes accurately. Coffee is a natural agricultural product, so tasting experiences can vary. Product listings, selection, promotions, and availability may change without notice. We may cancel and refund orders we cannot fulfill or that contain a clear pricing or listing error.
Prices, payment, and taxes
Prices are displayed in U.S. dollars unless stated otherwise. Any applicable sales tax and selected shipping charges are shown during checkout before payment. Payments are processed securely through Stripe. An order is accepted when payment is confirmed, subject to product availability and fraud review.
Shipping and delivery
We ship from West New York, New Jersey. Available destinations, carrier options, shipping charges, and delivery estimates are shown during checkout. Delivery estimates are not guarantees; carriers and weather can cause delays. Please provide a complete and accurate shipping address. If you need to correct one, contact us promptly before your order ships. We will help investigate missing or delayed shipments.
No returns on coffee
Because coffee beans are food products, all coffee sales are final. We do not accept returns or exchanges for changes of mind, personal flavor preferences, or orders placed in error. If your coffee arrives damaged, defective, or different from what you ordered, contact us at teahorsecoffee@gmail.com with your order number and, when possible, photos of the issue. We will review the problem and provide an appropriate remedy where warranted. This policy does not limit rights or remedies required by applicable law.
Order support and cancellations
If you need help with a purchase or wish to request a cancellation before shipment, email us as soon as possible. We cannot guarantee cancellation once an order has been prepared or dispatched. If we are unable to fulfill an order, we will notify you and arrange a refund for the unfulfilled portion.
Website use and intellectual property
Website text, original images, branding, and other content belong to Tea Horse Coffee or their respective owners. You may use this website for lawful personal shopping, but may not misuse its services, interfere with its operation, or reproduce protected content without permission.
Accuracy and changes
We work to keep website information accurate, but occasional errors may occur. We may change the content of the site or update these terms; changes apply prospectively when posted, subject to applicable law. Nothing here excludes consumer rights that cannot lawfully be waived.
Contact
Tea Horse Coffee · West New York, New Jersey, United States
Email: teahorsecoffee@gmail.com